• General questions
    • Are online orders secure?
      All information relating to your order, your personal data and your credit card is higly protected. Bottega Verde has adopted advanced standards in data transfer and information access. For credit card payments: all financial information (card number, expiry date, etc.) is encrypted.
    • How is my online shopping shipped?
      Bottega Verde packages are shipped by FEDEX. Remember that in order to optimise the delivery of your package it is very important that you give us accurate personal details and all the names on your doorbell!
    • What is the meaning of the "Satisfied or Refund" warranty?
      It means that whenever you are not fully satisfied with your purchases you can return the received goods by standard post. We will replace the product or, should you prefer, provide you with a full refund.
    • How much time do I have to inspect the goods and return them?
      To take advantage of the "Satisfied or Money Back" super warranty you should return the goods within 30 days of receiving your package.
  • Technical questions
    • How can I pay for my products?
      You can pay by PayPal even if you donít have a PayPal account; in this case you can use your credit card.
    • What is the minimum amount I have to spend to place an order?
      To take part in our initiatives and qualify for discounts, the minimum order value is that shown in your shopping cart.
    • How much does it cost to ship my package?
      To receive your beauty products at home you should add $9.90 to the total order amount. Not applicable where shipping is specified as free.
    • How soon will I receive my Bottega Verde package?
      Bottega Verde will use reasonable efforts to ship promptly and if a shipment is expected to be delayed past 30 days, Bottega Verde will send an e-mail to you advising about the delay and providing a new delivery time, which must be acknowledged by you by e-mail confirming this new delivery time. In the absence of such confirmation by you, the order will be subject to cancellation by Bottega Verde. All packages are shipped via Federal Express unless otherwise notified by Bottega Verde.
    • Do the products have an expiration date and what is the symbol on the packaging?
      Expiration dates are mandatory, with an indication of the month and year, for cosmetics that do not have a shelf life of more than 30 months. For Bottega Verde products that, by means of accelerated aging tests and microbiological tests, ensure that cosmetics last over 30 months, we use a PAO (post opening period), using the symbol of an open jar to show how many months you can use the product after opening. Thus, paying attention to your health and to your satisfaction, we suggest that you use the products following the indications of the PAO symbol.



Bottega Verde S.r.l. - Registered offices Palazzo Massaini, 53026 PIENZA (SI) -
Entered in the Register of Companies at the Chamber of Commerce of SIENA under no. 00410200026 VAT reg. no: IT 00823350525 A
AEE IT08020000000716 Fully paid-up share capital: Euro 120,000 - Company subject to the direction and coordination of ONIVAL S.r.l.
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